GUIDLINES
SHIPMENT
Tamaras’s gallery team is a small and dedicated to shipping your orders as soon as possible.
If you need a change of address, we must be alerted within 24 hours of purchase in order to guarantee a redirect. We are unable to change the address once it has dispatched from our studio. Please contact us through the email mail@tamaraeder.com
Shipping of paintings on original stretchers measuring up to 50x70 directly to your door by courier.
Shipping of paintings larger than 50x70 cm is carried out removed from the stretcher and packed in a special package (heavy duty postal tube) according to the size of the specific painting directly to your door by courier.
Shipping costs will be charged extra and is not included in the listed price.
RETURNS & DAMAGES
We specialize in creating custom-made prints tailored to your preferences. Due to the unique and personalized nature of our products, we do not accept returns or exchanges on any of our prints except for cases of damage during shipping.
All original purchases are final; Tamara personally pays a generous amount to ship them with their original stretchers or removed from the stretcher and packaged in a special package tailored to the size of a specific painting, directly to your door via courier.
If the artwork was damaged during shipment, please follow these steps:
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Contact our customer support team within 7 days of receiving your order.
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Provide clear photographic evidence of the damage.
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We will verify the damage and, upon approval, come up with a solution at no additional cost.
DUTIES & TAXES
The gallery is operated in Germany and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals and merchandise.
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination.
It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).
Items are declared at purchase value for exporting and under no circumstance will documents be falsified.
PRIVACY POLICY
We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you agree to our Privacy Policy.
GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws of Munich, Germany. Any disputes arising from or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Munich, Germany.
PAYMENT METHODS
Kredit- und Debitkarte
PayPal
Offline-Zahlungen
CHARGES TO TERMS OF SERVICE
We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms and conditions periodically for any changes.
By continuing to browse and make a purchase on our website, you acknowledge that you have read, understood, and agreed to these terms and conditions in their entirety.
For any further questions or concerns, please contact us at mail@tamaraeder.com
Last updated: 28.05.2025